Responsibilities include but not limited to the following:
Work to maximize positive customer experiences by responding to customer inquiries regarding the company’s products or services.
Communicate with internal and external customers about basic underwriting guidelines, policies, and marketing initiatives to service customer accounts.
Analyze, clarify, and resolve policy and account-related questions.
CORE JOB DUTIES INCLUDE (BUT ARE NOT LIMITED TO):
Job Knowledge: Understand basic product, billing, underwriting, and processing guidelines.
Teamwork: Accept feedback when offered and work well with others.
Problem-solving: Able to research and identify timely solutions to customer-related problems.
PREFERRED SKILLS AND ABILITIES
High school diploma or equivalent required. Previous customer service experience highly preferred. The ideal candidate will have basic PC skills, basic math skills, strong analytical capability, conflict resolution skills, the ability to multi-task and strong verbal and written communication skills.
BECOME LICENSED IN PROPERTY & CASUALTY as well as LIFE, ACCIDENT & HEALTH required.
Note: This Full-Time position. This is a salary + commission position with benefits. NO PHONE CALLS. Send resume to firstname.lastname@example.org.